Member Policy
When making the first purchase from SADA, customer will become member automatically. The login ID is your email address and password is defaulted to your lastnamefirstname. Customer can login through MY ACCOUNT to change the password and personal information. Customer information is captured in our SADA database to speed up the check out process when customer makes subsequent purchase. We do not have access or store your credit card details.

By default, customer will receive newsletter and promotional material via email or mail. If you do not wish to receive, please go to MY ACCOUNT to deactivate the newsletter option.


If you have further questions regarding our member policy, please send email to enquiry@sada.com.sg

Payment Policy

SADA payment term is the products will be delivered to customer only if the payment is received and cleared. If the product purchased is not available, SADA may cancel the transaction and provide full refund.

Customer can order online or offline. For offline order, customer can submit via fax or email, confirmation email will be sent to advise the order number and total payable amount. The item ordered through this method is subject to availability. The standard or express delivery lead time will start from the day when payment is cleared.

The online payment mode includes:

• credit card (Visa/ Master)

• eNETS Debit (UOB/DBS/POSB/Citibank Internet banking account users) enter your internet banking user ID and Pin to debit your bank account

• eNETS vCard - pay from your eNETS virtual account. (I.e. vCard account) using your eNETS user ID and pin in order to make payment

• Cash on delivery - Suspended until further notice.


The offline payment mode includes:

• Cash on delivery - Suspended until further notice.

• Bank Transfer Transfer payment to SADA by ATM machine or internet banking

• Cheque send cheque via mail


Please find a copy of SADA Order Form here

If you have further questions regarding our payment policy, please send email to enquiry@sada.com.sg


Shipping Policy

SADA is based in Singapore but offers the products to WORLDWIDE.

For Singapore
In Singapore, delivery is by courier service. Orders are usually processed and delivered on the next working day unless a special required delivery date is given. Please take note that we do not deliver on Saturday, Sunday and Public Holidays. For order placed on Saturday, Sunday and Public Holiday will be processed and delivered on the next working day. The normal working day delivery timing is from Monday to Friday (9am-6pm).

For standard delivery service, the shipping charges are free if your purchase items are more than SGD80, otherwise is SGD4. We deliver to you on the same working day by 6pm if the order is received before 11am, otherwise it will be delivered on the next working day by 6pm.

For express delivery service, the shipping charges are SGD15. We ensure your order to be delivered within the same working day by 6pm when order is placed before 2pm (Monday to Friday). For order placed after 2pm (Monday to Friday), the delivery will be made before 12pm the following working day.
For order placed on Saturday, express service ensure your order to be delivered by 12pm on following working day.

For International
International shipping is via courier service. Both standard and express charges are the same rate. All international delivery charges are based on express shipping. Please refer to the table below for the shipping charges to worldwide.



Standard Shipping

Express Shipping

Estimated
Time


Singapore (Order less than SGD80)

SGD4

SGD15

1 working day


Singapore (Order above SGD80)

Free

SGD15

1 working day


Malaysia

SGD22

SGD22

within 2 working days


Indonesia, Thailand, Hong Kong, Taiwan, Phillipines, Brunei

SGD25

SGD25

within 2 working days


Japan, Korea South, Macau, Bangledash, Cambodia, Laos, India, Vietnam, Myanmar, Nepal, Pakistan, Sri Lanka
SGD37
SGD37
within 3 working days

U.S.A, Canada, United Kingdom, Netherlands, Luxembourg, Ireland, Germany, France, Belgium
SGD46
SGD46
within 4 working days

Austria , Channel Islands, Denmark, Finland, Greece, Iceland, Italy, Monaco, Norway, Portugal, Spain, Sweden, Switzerland
SGD63
SGD63
within 5 working days


Other Countries

SGD117
SGD117
Within 5 working days

If you wish to order from the location that is not stated above or you have further questions regarding our shipping policy, please send email to enquiry@sada.com.sg

Return Policy

SADA accepts the return of an unused item in its original condition upon receiving your items within 1 weeks of the purchase date, otherwise the refund or exchange will be rejected.

Return must be packed in the original delivery box with the completed Return form. Please download a copy of the Return form here.

Return delivery charges are responsible by customer. We regret that we do not refund original delivery charges with the return. The refund will be in the form of credit note. It takes up to 10 business days to process the return and issue the credit note. The credit note will expire after six months from the date of issue.

When using a credit note to make a purchase, customer can input the credit note reference number for verification at the payment stage, then the amount will be automatically deducted from the total payable amount. If the amount is greater than the total payable amount, customer will loose the balance of the credit note.

Customer is not allowed to return when the item is bought by using a credit note or the item is under promotion. Please download a copy of the Return form here

If you have further questions regarding our return policy, please send email to enquiry@sada.com.sg


Gift Service Policy

SADA offers gift idea with ready gift packs. Customer can go under our Gift section to select gift for special occasion to their family, friends and business associates. Customer will be given an option to personalize their greetings .

Customer can also customize their gift hamper by selecting the item personally. Just go to our online shopping and select the items to place in shopping cart, and checked the gift box feature. Then, customize your greetings. The gift box charge is SGD4 .

If you need to customize a higher quantity for corporate gift. Please email: enquiry@sada.com.sg

Information Policy

Sada.com.sg is committed to protecting the confidentiality and integrity of personal information you submit. Our secure server encrypts all personal information (including name, address, credit card number and contact details) so that it cannot be read as the information travels over the Internet.

The advanced technology employed by Sada.com.sg ensures all users that it virtually impossible for our users' credit card information to be used fraudulently.

Secure Socket Layer (SSL) Encryption Industry standard security measures are used which is made available through your browser called Secure Socket Layer (SSL). SSL protocol is used to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is secured from your personal computer to the computer processing your request.

As users enter the payment information, it is captured on a page that uses the SSL protocol by default. All personal and financial information is encrypted as it travels over the Internet. All financial information is stored in encrypted form on our servers. The server is also not accessible through the Internet . Credit card security will continue to be an issue of top priority for our company.


Privacy Policy

Accountability We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our customers that we would be accountable for our organisation's compliance to our Privacy Policy.

Specifying Purposes Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site.

Consent We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.

Limiting Collection Only the necessary personal data is collected from customers’ for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.

Limiting Use, Disclosure and Retention We will not disclose, share, transfer, sell or rent personally identifiable information to any 3 rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by login through MY ACCOUNT online to cancel the option for receiving newsletter.

We do not keep personal data for longer than is necessary for those purposes for which they are collected.

We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

We do not use "cookies ", “web-bugs” or any other tracking technologies to collect information from users of our web site.

We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Accuracy We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.

Safeguards We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.

Openness Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all our customers to read our Privacy Policy to understand the our objective of collection their personal data.

Links This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.

If you have further questions regarding our privacy policy, please email to enquiry@sada.com.sg

Terms & Conditions

Please also read our privacy policy and other customer service policy together with this terms and conditions.

Copyrights
All SADA.com.sg content such as text, graphics, logos, button icons, images, audio clips, software and data compilation are the property SADA Pte Ltd. These above mentioned content are protected by international copyright laws.

Trademarks
SADA and SADA.com.sg and other marks indicated on our site are trademarks of SADA Pte Ltd..

Some of the trademarks, product logo, product names, product images, product description shown on SADA.com.sg are the property of their respective owners. SADA Pte Ltd does not claim to own any of these trademarks.

Disclaimer and Limitation of Liabilities
This site is provided by SADA.com.sg on an "as is" and "as available" basis. SADA.com.sg makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, SADA.com.sg disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose .

SADA.com.sg will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. No oral advice or written information given by SADA.com.sg nor its affiliates, nor any of their officers, directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall user rely on any such information or advice .

Expressly agrees that use of SADA.com.sg is at User's sole risk. Neither SADA.com.sg, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that SADA.com.sg will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of SADA.com.sg, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through SADA.com.sg.

Purpose of Goods
When customers purchase any items from SADA.com.sg, it is their responsibility to ensure the product can only be used for the intended purpose. Any other use will cause customer to be responsible for their loss or damages incurred.

Product Description
SADA.com.sg contains product information and advice. The information does not replace the professional advice for specific conditions. SADA attempts to be as accurate as possible in its product descriptions; however, we does not warrant that product descriptions or other content of this site is accurate, reliable, complete, error-free or current. Therefore, we do not take any responsibility if there is any loss or damage arising from its use .

If you have further questions regarding our terms and conditions, please email to enquiry@sada.com.sg

Feedback

Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

ConsumerTrust Secretariat
Mr. Ramesh Vakkiprath

35, Selegie Road, #09-25, Parklane, Singapore 188307

Email: ramesh@cnsg.com.sg

http://www.cnsg.com.sg

 

 
   
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